SHIPPING AND RETURNS
Shipping Policy
At Fellside Woodworks, we take pride in crafting high-quality, handmade wooden products. As each item is custom-made, please allow 5-10 working days for production before dispatch.
We offer UK-wide shipping with tracked delivery for peace of mind. Standard delivery takes 2-5 working days after dispatch. International shipping is available—delivery times and costs vary by location.
Once your order has been shipped, you will receive a confirmation email with tracking details. Please ensure your shipping details are correct, as we cannot be held responsible for delays due to incorrect addresses.
If your order arrives damaged, contact us within 48 hours with photos, and we will arrange a replacement or refund where applicable.
For any shipping queries, feel free to contact us.
Return & Exchange Policy
As our wooden products are custom-made, we do not accept returns or offer refunds unless the item is faulty or not as described. If you receive a defective or incorrect item, please contact us within 14 days of delivery with photos and details, and we will arrange a replacement or refund in line with UK consumer rights. This does not affect your statutory rights.